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What Our Legal Terms Mean for You

x8k operates under terms designed to be clear and fair — your account, your wallet activity through bKash, Nagad, or Rocket, and your data are all covered here.

Account EligibilityPayment TermsData & PrivacyUser ConductJurisdiction Rules
x8k What Our Legal Terms Mean for You
HOW WE HANDLE DATA

Account Security and Your Data Rights

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold by contacting support.

Cookie Policy

We use cookies to keep your session active, remember your payment method preference between bKash, Nagad, and Rocket, and measure how pages perform. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unrecognised activity, lock your account immediately from the security settings page and contact support.

Requesting Changes

To update personal details, request data deletion, or raise a complaint about how your information is handled, submit a request through the Help Centre or email support with your account ID attached.

REACH OUR TEAM

Contact Us About Legal Queries

Live Chat Open the chat widget from any page in your account dashboard. Our support team handles legal and account queries directly — no need to send an email for urgent matters.
Email Support Send detailed legal or account questions to our support address. We aim to respond within one business day. Include your registered account ID so we can locate your record quickly.
Account Help Centre Log in and visit the Help section for self-service answers on account terms, payment rules, and data requests. Most common legal questions are answered there without waiting for a reply.

Common Legal Questions from Our Users

These are the questions we hear most often about account terms, data handling, and your rights on x8k. If your question is not covered here, reach out through live chat or email.

Eligibility depends on your local law and the regions where x8k is available. It is your responsibility to confirm that accessing the platform is lawful where you are located before registering.

We collect the information you provide during registration — name, contact details, and payment method — plus transaction records for bKash, Nagad, and Rocket activity tied to your account.

Yes. Submit a deletion request through the Help Centre or via email with your account ID. We will process it in line with applicable data regulations and confirm once complete.

We notify you through your registered contact when terms are updated. If you continue using the platform after the change date, that counts as acceptance. Close your account before the change if you do not agree.

Every login and withdrawal triggers an OTP to your registered number. If you suspect unauthorised access, use the security settings page to lock your account immediately, then contact support.

The governing law and jurisdiction are set out in the full terms document available in your account. Access and eligibility remain subject to your local law regardless of the governing jurisdiction stated.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.